Meet the Team

John started as a shoe shop assistant in the Altrincham branch in 1960 and 63 years later is still very actively involved, visiting over 800 shops a year as the Company Chairman.

John, prompted by his late wife, Alex, led a management buyout in 1983 and, after selling the shoe shop division in 1987, created a separate Timpson Shoe Repair company which became the basis of today’s multi-service chain. Before handing over the day-to-day management to James, John developed his Upside Down Management way of doing business and wrote a library of both technical and management guidebooks that set out the principles the company continues to follow.

“Roisin Timpson is an important member of the Timpson family, actively contributing to the success and growth of the Timpson Group. With a strong commitment to the company’s values of exceptional customer service and innovation, Roisine plays a vital role in upholding the family legacy. Her dedication and passion for the business help ensure that the Timpson Group continues to thrive and evolve, building on its long-standing tradition of excellence.”

“As a member of the Timpson family, Patrick plays an integral role in the family business, contributing to its continued success and growth. With a strong understanding of the company’s values and commitment to exceptional customer service, Patrick is dedicated to upholding the legacy of innovation and excellence that the Timpson name is known for. His involvement reflects a deep-rooted passion for the business and a commitment to its future development.”

“I help John and James look after and grow the cash whilst protecting and enhancing the unique Timpson culture.

Claim to fame: I had a good chat with Leonardo DiCaprio at the UK premiere of The Beach.”

“I ensure all our colleagues at every level of the business are supported to give their best.

When I’m not working, I’m the official taxi driver and cash point for my dear wife and daughter.”

“I’m responsible for driving growth and profitability for all areas of the Snappy Snaps Group and working locally with the area team that support our franchise partners helping them achieve greater profitability.

When I’m not working, I’m making things, chairs, art, and love a bit of upcycling.”

“I deal with all aspects of colleague wellbeing and benefits to ensure we are doing everything we can to retain and support our superstars.

When I am not working you will find me running, walking, or in sunny Spain!”

“My role is to help everyone be the best they can be, and to ensure the culture is continually nurtured in the Max business.

Claim to fame: I was airlifted from a cliff top on Anglesey in 2011. It could have been Prince William… but a very cute RAF rescue team anyway.”

“I have worked the best 26 years for Max and love helping our area teams and colleagues. I started as a Summer Temp in Bootle branch and was a Manager within a year.

I managed various branches throughout the years, being a cluster Manager and then Area Manager and most recently Regional Manager. My role is to support the area teams and looking for new ideas to help build Max.

I am married to Ian and have 2 beautiful children Kelsey & Kyle. I love spending quality time with my family and making precious memories on our holidays.”

“I had my first experience of working in a Timpson branch at the age of 12 and have been here ever since.

I have the pleasure of looking after the Timpson, Watch Lab and our Barber Pods businesses along with supporting 2500 amazing colleagues.

When I’m not at work I am either doing some sort of DIY or supporting my kids on their various pursuits!”

“I joined the business straight from school in 1987 on a Youth Training Scheme (YTS) and have never looked back.  I loved my job then and even more now. I help support 10 areas from Dingwall to Sheffield and also Ireland. I also help support Thorncross prison where we have an excellence centre . Every day’s a school day and I’m always learning. I love helping colleagues be the best they can and I’m always on the lookout for a superstar.

When I’m not working, I enjoy the gym and I keep Koi carp in a pond in the garden. “

“I’m responsible for the day to day running of the Johnsons and Jeeves dry cleaning businesses. I help colleagues embrace our culture and nurture future superstars.

When not working I love spending time with my 4 grandchildren.”

“My job is to keep the IT simple, cyber secure and fully supporting the business goals.

Claim to fame: I once appeared on the children’s TV show Grange Hill.”

“I help our dry cleaning shops run smoothly with a team of fantastic engineers, and support the Area Teams with any problems that they have. 

Fun fact: I have a doctorate in the history of tropical medicine!”

“My role is to support the Board with acquisitions and investment decisions. My team is also responsible for the Group’s treasury management and scrutinising profitability.

Fun Fact: I once missed 2 penalties in the same penalty shootout.”

“I am head of inventory Accounting. I have worked for the company since graduating with a BA Hons in Accounting. After continual progress within the accounting team I now hold a managerial position heading up a team to report on all of the group’s inventory.”

My role involves providing the vending team with insights into financial performance to help them optimize profits, as well as assisting the board with investment decisions.

The hair is indeed natural. Unfortunately!”